Custom WearHouse Privacy Policy

 

This policy is a part of our Terms of Use. By listing an item or shopping on Custom WearHouse, you’re agreeing to this policy and our Terms of Use.

1. Our Privacy Policy

 

Effective: July 1, 2023

This Privacy Policy applies to the website for Custom Wearhouse (“Custom Wearhouse,” “we,” “our” or “us”). This Privacy Policy sets forth how we use, store, and disclose information and data we obtain from you on our website. 

If you are a resident of California, please read our California Consumer Privacy Act disclosure.

BY USING OR ASSESSING OUR WEBSITE, YOU CONSENT TO THE TERMS OF OUR PRIVACY POLICY.

By using the Custom Wearhouse services (“Services”), you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not access or use the Services.

 

For purposes of this Privacy Policy, “personal information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you.

 

WHAT TYPES OF INFORMATION DO WE COLLECT AND HOW DO WE COLLECT 

IT? When you use or access our site (known as “Platform”), we may collect a variety of information about you, as described below. This information includes, but is not limited to, information about you which is in a form that permits us to identify you or your personal information.

A. Personal Information About You That You Provide. When you use or access our Platform, we may ask you to provide us with certain personal data, for example: your name, username, email address, credit or debit card information, payment address. You may be asked for this information at certain times when interacting with our Platform, such as when registering to be a user of any of our Services, when making a purchase through our Platform.

B. Personal Information About You That We Collect Via Technology. When you use or access our Platform, we may also collect certain personal data through automated means, for example: unique device ID, device type, machine ID, geolocation information, computer and connection information, browser type, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and date and time stamps for your visits.

C. Other Information We Collect Via Technology. When you use or access our Platform, we also may collect certain information through automated means associated with your activities on our Platform, including information about the way you interact with our Platform. As with most website and other digital Platforms, we also employ cookies, pixel tags, web beacons, and similar technologies on our Platform to collect and store certain information about visitors to our Platform, to improve our Services, and to help us remember you and your preferences when you revisit our Platform. 

 

HOW DO WE USE INFORMATION COLLECTED ABOUT YOU? Our primary purpose in collecting information about you in connection with your use of our Platform is to provide you or connect you with our Services. However, we may use such information collected about you for a variety of other purposes. Without limitation, we may use such information to:

  • provide our Services to you;

  • confirm your identity;

  • enforce our Platform policies and terms of service, and investigate potential violations of such policies or terms;

  • fulfill an order that you place through our Platform, including to process payment for any purchase made from our Platform;

  • respond to inquiries you may have about our Platform or Services;

  • administer your account on our Platform;

  • enable you to search information on our Platform;

  • contact you regarding customer service;

  • improve our Platform;

  • inform you of changes made to our Platform;

We may also use information about you we collect in connection with your use of our Platform for security, administrative, and legal purposes (including to detect, prevent, or otherwise address fraud, security, or technical issues).

 

HOW LONG DO WE MAINTAIN YOUR PERSONAL INFORMATION? We will store your personal information for no longer than is necessary for the purpose for which such personal data is processed. Please note, however, we may retain and use your personal information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and rights, or if it is not technically and reasonably feasible to remove such information from our databases, which means that we may retain and use your personal data as necessary after you stop using our Platform. Subject to the foregoing, we will endeavor to delete your personal information promptly upon your written request.

 

TO WHOM DO WE DISCLOSE INFORMATION COLLECTED ABOUT YOU? We may share or disclose information about you to third parties in the following situations:

Third-Party Service Providers. We disclose information collected about you to our third-party service providers and other partners who perform Services on our behalf in connection with the Platform. The Services provided by such third parties include Services in the following categories: processing payments on our behalf and we may share all types of information with others as required by, or permitted by, law. This may include sharing all types of information with governmental entities, or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.

 

HOW DO WE SECURE INFORMATION COLLECTED ABOUT YOU? We have implemented and follow technical and procedural measures (including encryption of certain information) intended to protect against unauthorized access and use of information collected in connection the use of our Platform. HOWEVER, PLEASE NOTE WE CANNOT FULLY ELIMINATE THESE RISKS AS, DESPITE OUR BEST INTENTIONS, NO TECHNOLOGY IS COMPLETELY SECURE. OUR PLATFORM ARE OPERATED ON SOFTWARE, HARDWARE, AND NETWORKS, ANY COMPONENT OF WHICH MAY, FROM TIME TO TIME, EXPERIENCE BREACHES OF SECURITY OR OTHER ISSUES BEYOND OUR CONTROL Accordingly, we cannot guarantee any information collected about you, whether during transmission or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others who do not have your authorization. Any such transmission or sharing of that information is done at your own risk. You also play a role in protecting your personal information. Please do not share your username or password with others. 

 

DOES OUR PLATFORM SUPPORT “DO NOT TRACK” SIGNALS? At this time, our website do not support “Do Not Track” preferences that may be available in your browser for letting website know that you do not want them collecting certain kinds of information. If you turn on the “Do Not Track” setting on your browser, our website are not currently capable of following whatever Do Not Track preferences you set.

 

DO WE SHARE INFORMATION ABOUT YOU WITH THIRD PARTIES FOR THEIR OWN DIRECT MARKETING PURPOSES? No. We do not disclose your personal information to third parties for their own direct marketing purposes without your consent. 

 

WHAT IS OUR POLICY ON USE OF OUR PLATFORM BY CHILDREN? Our Platform is restricted to individuals aged eighteen and above. We do not knowingly collect personally identifiable information from children under eighteen. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE ANY OF OUR PLATFORM AT ANY TIME OR IN ANY MANNER. If you learn that your child under eighteen has provided us with personal information without your consent, please contact us. We will delete that data from our systems.

 

HOW CAN YOU CORRECT, UPDATE OR MAKE CHOICES ABOUT THE INFORMATION COLLECTED ABOUT YOU THAT WE ARE STORING? 

A. General. If any of your personal information we are storing changes, or if you no longer desire our Services, you may correct, update, or delete information about you, on our Platform, by emailing us at customwearhouse777@gmail.com. We will attempt to respond to your request within 30 days. In some cases, we may not be able to remove your personal information, in which case we will endeavor to let you know that we are unable to do so and why. For example, we may be required (by law or otherwise) to keep certain information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).

B. Stopping Certain Communications From Us.  We may communicate with you by email at various times about your account and transactions, as well as regarding various customer service matters, and updates about Services. You can choose to stop receiving emails from us at any time simply by following the “Unsubscribe” or “Manage Email Preferences” link at the bottom of any email, or by logging into your profile on the Platform and changing your account preferences. Please note that you may not opt out of receiving non-promotional emails regarding your account or your transactions with us.

 

WHAT ARE THE TERMS REGARDING ANY FUTURE CHANGES TO THIS PRIVACY POLICY? We reserve the right to update or modify this Privacy Policy from time to time, with any such changes to be effective prospectively. Please visit this web page periodically so that you will be apprised of any such changes. Your continued use of our Platform after any modification to this Privacy Policy will constitute your acceptance of such modification. 

 

WHAT LAW GOVERNS ANY DISPUTES REGARDING THIS PRIVACY POLICY? You agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of New Jersey, without reference to the choice of law or conflicts of law principles thereof and will be subject to the terms and limitations of the Terms of Use or any other agreement we may have with you. If any provision of this Privacy Policy is judged to be illegal, void, or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation in full force and effect of the remainder of the provisions will not be prejudiced. If you enter into a contract with us that requires, or contemplates, collecting, using, sharing, or securing information about you in a manner that is different than that which is described in this Privacy Policy, the terms of that contract will apply.

 

HOW CAN YOU CONTACT US? If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email at: customwearhouse777@gmail.com

2. Information Collected or Received

 

In the course of providing our Services, we collect or receive your personal information in a few different ways. We obtain the categories of personal information listed below from the following sources: directly from you, for example, from forms you complete or during registration; indirectly from you based on your activity and interaction with our Services, or from the device or browser you use to access the Services; from our vendors and suppliers that help provide Custom WearHouse services you may interact with (such as, for example, for payments or customer support), and from our third party advertising and marketing partners. Often, you choose what information to provide, but sometimes we require certain information to provide you the Services. Custom WearHouse uses the personal information it receives and collects in accordance with the purposes described in this policy.

You may choose to link your bank account to pay for purchases (or receive payment in the case of sellers) through a third-party service available through the Site. Custom WearHouse does not have a direct partner relationship with these third parties and their processing of information is subject to their own privacy policies. You should understand the privacy and security practices of any third party before you share information with them.

Registration, Account Setup, Service Usage: In order to use the Services, will need to submit a valid email address. If you register, you will need to submit a name associated with your account. You may modify that name through your account settings. You need to provide this information to enable us to provide you with the Services. Additional information, such as a shop name, billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. For example, we need a physical postal address if you are buying something on the Site for delivery. 

For both buyers and sellers, Custom WearHouse requires this information from you in order to provide you with the Services (including, to verify ownership of an account, to mitigate fraud and abuse, to comply with regulatory obligations, or to complete a transaction as a buyer or seller). We may store credit card information and other information provided to us during checkout, for billing and payment purposes, and to process your transaction. Members in certain countries can elect to save their credit card information to facilitate checkout for future purchases. You may be asked to authenticate your payment method when you place your order. 

Custom WearHouse may contact individual shop owners confidentially to request more information about their shops or items listed through the Services, or may request information from buyers to ensure compliance with our policies and applicable law. In order to use certain products or services on Custom WearHouse, you may be required to complete an application; information that you submit through the application process will not be displayed publicly and will only be used internally by Custom WearHouse and its service providers, unless otherwise specified.

Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings. The name associated with your account (which you may modify in your account settings) is publicly displayed and connected to your Custom WearHouse activity. Other members may see the date you joined; ratings, reviews (including your display name, city and/or country) and information relating to items you review, and related photos for items you purchased or sold; your profile information; items you listed for sale; your shop pages and policies; sold item listings and the number of items sold; comments you post in our community spaces; and information you decide to share via social networks. 

For Sellers, we may collect and use information about you in order to feature you in marketing and advocacy materials, and to feature you and your shop on and off the platform, as provided for in Custom WearHouse’s Terms of Use or as otherwise legally required. From time to time, we may also ask you about certain demographic information, such as your race, ethnicity, sexual orientation, or gender identity, in relation to specific marketing and advocacy projects and campaigns. Providing this demographic information is entirely voluntary and at the time we ask we will also seek your consent to use it.

Automated Information: Custom WearHouse automatically receives and records information from your browser or your mobile device when you visit the Site or use certain features of the Services, such as your IP address or unique device identifier, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. Custom WearHouse may also receive similar information (like, for example, IP addresses and actions taken on the device) provided by a connected Internet of Things device such as a voice-activated assistant or Smart TV. We may combine this information from your browser or your mobile device with other information that we or our advertising or marketing partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyze and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a more personalized experience for members and visitors.

We also automatically collect device-specific information when you install, access, or use our Services. This information can include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers. For more information about these online tools and how we use them, see our Cookies & Similar Technologies Policy and “Information Uses, Sharing, & Disclosure” section below.

Data from Custom WearHouse Vendors and Suppliers: We also receive information from our vendors and suppliers about you. This information can include customer service interactions, payments information, shipping information, and information shared in Custom WearHouse’s forums.

Data from Advertising and Marketing Partners: As described below, Custom WearHouse may receive information from our advertising and marketing partners about you. This information can include attribution information via cookies and UTM tags in URLs to determine where a visit to Custom WearHouse comes from, responses to marketing emails and advertisements, responses to offers, and audience information from partners who you have given consent to share that information with us.

Location Information: We collect information about your use of the Services for advertising, for analytics, to serve content, and to protect the Services. This can include your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device). You can choose to publish your location when you sell on Custom WearHouse.

We obtain location information you provide in your profile or your IP address. With your consent, we may also determine location by using other information from your device, such as precise location information from GPS or information about wireless networks or cell towers near your mobile device. We use and store information about your location to provide features and to improve and customize the Services, for example, for Custom WearHouse’s internal analytics and performance monitoring; localization, regional requirements, and policies for the Services; for local content, search results, and recommendations; for shipping and mapping services; and using approximate location information, such as a city or country, for marketing and personalizing and tailoring our Services to you. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you may revoke your consent to the sharing of that information. Certain non-precise location services, such as for security and localized policies based on your IP address or submitted address, are critical for the Site to function. We will only share your geolocation details with third parties (like our mapping, payments, or, to the extent applicable, advertising providers) in order to provide you with the S

Analytics Information: We use data analytics software to ensure Site functionality and to improve the Services. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application. For more information, see Custom WearHouse’s Cookies and Similar Technologies Policy.

Information from Third Parties: Some members or visitors may choose to connect to Custom WearHouse or register an Custom WearHouse account using an external third-party application, such as Facebook or Google. Connecting your Custom WearHouse account to third-party applications or services is optional. If you choose to connect your account to a third-party application, it is subject to your agreements with that third party (like their Terms of Use and privacy notices), and Custom WearHouse can receive information from that application. We may also collect public information in order to connect with you, such as when we communicate with you over social media. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on Custom WearHouse on certain social media networks which are connected to your Custom WearHouse account, and you can revoke your permission anytime in your account settings. Certain third-party applications that you use to create or sign in to your account may provide you with the option to discontinue receiving messages from us or allows you to forward those messages to another email address. If we are unable to send you critical messages about your account, we may suspend or terminate your account.

Non-Member Information: Custom WearHouse receives or obtains information (for example, an email address or IP address) about a person who is not yet a registered Custom WearHouse member (a “non-member”) in connection with certain Custom WearHouse features, such as when a non-member chooses to subscribe to an Custom WearHouse newsletter, a member invites a non-member to visit the Site, a non-member engages in a transaction, a member sends a gift card code to a non-member, or a non-member uses Guest Checkout to make a purchase. Non-member information is used only for the purposes disclosed when it was submitted to Custom WearHouse, for purposes necessary to the functioning of Custom WearHouse’s Services or where Custom WearHouse has a legitimate interest, as disclosed in the “Information Uses, Sharing, & Disclosure” section below, or to facilitate action authorized by a member or the non-member

3. Findability

 

You can choose to import your contacts from your mobile device or personal email address book, or a social network account to Custom WearHouse. We do not retain the login information for your email service, mobile device, or social network site. You can search for people you know by email address or phone number on the Site or through the contact information you import. Finding your friends on Custom WearHouse helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favorites. When you begin following another member’s activity, they will receive an email notification (if the member has consented to receiving this type of email).

If you do not want your contacts to be able to find you on Custom WearHouse through your email address, phone number, or social networking connections, then you can change your findability through your account settings. If you do not wish to be located on Custom WearHouse via your name, you can remove your name and instead may use a nickname or alias as your name in your public account information.

4. Messages from Custom WearHouse

 

On occasion, Custom WearHouse will need to contact you. Primarily, these messages are delivered by email, Custom WearHouse Messages, or by push notifications for a variety of reasons, including marketing, transactions, advocacy, and service update purposes. If you no longer wish to receive push notifications, you can disable them at device level. You can opt out of receiving marketing communications via email or Messages in your account settings or by following the unsubscribe link in any marketing email you receive. To ensure you properly receive notifications, we will need to collect certain information about your device, such as operating system and user identification information. Every account is required to keep a valid email address on file to receive messages. Custom WearHouse may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Additionally, and with your consent where required by applicable law, Custom WearHouse may send you an SMS (or similar) message, or reach out to you by telephone, in order to provide you with customer support, for research or feedback, for security purposes when you enable two factor authentication in your account, or to provide you with information about products and features that you may find of interest. You can update your contact preferences in your account settings. When you contact a seller using Custom WearHouse Messages, the feature that allows buyers and sellers to communicate through the Services, we may share aggregated information about your use of the Services to sellers, for example if you are a frequent purchaser or a new buyer, so they can provide you with better service and so we improve our Site.

Some messages from Custom WearHouse are service-related and necessary for members and Guest Checkout users. You understand and agree that Custom WearHouse can send you non-marketing emails, Custom WearHouse Messages, or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, relaying Messages with buyers, and correspondence with Custom WearHouse’s Support team (including by chat interface or the other methods of communication as described above).

When you register for an account, subscribe to a newsletter, or provide us with your email address or phone number such as for a Guest Checkout purchase, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails or messages through the opt out link included in such emails, advocacy emails or messages. Members can also control which marketing emails or messages they receive from Custom WearHouse through their account settings. Please note that some changes to your account settings may take a few days to take effect.

A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of Custom WearHouse (see the “Findability” section above for more information). If someone in your contact list is not already a member, you may invite them to join Custom WearHouse, and an email will be sent to them on your behalf. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message. You may send an invitation only to someone who has given you consent to receive one

5. Information Uses, Sharing, & Disclosure

 

We respect your privacy. Custom WearHouse will not disclose your name, email address, or other personal information to third parties without your consent, except as specified in this policy.

You can control your privacy settings through the Privacy tab in your account Settings and by clicking on the “Privacy” link in the footer of most site pages and our homepage. Please note that some changes to your privacy settings may take a few days to take effect. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site.

Legal Bases

When you access or use the Services, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

  • Necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you;
  • You have consented to the processing, which you can revoke at any time;
  • Necessary to comply with a legal or regulatory obligation, a court order, or to exercise or defend any impending or asserted legal claims;
  • Necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners (described in more detail below);
  • You have expressly made the information public;
  • Necessary in the public interest, such as to prevent crime; and
  • Occasionally necessary to protect your vital interests or those of others (in rare cases where we may need to share information to prevent loss of life or personal injury).

We principally rely on consent (which can be withdrawn at anytime) (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes.

We rely on consent for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site. As part of this, we may work with advertising partners such as Facebook, Google, and other partners disclosed in our Cookies and Similar Technology Policy. These partners have their own privacy policies and consent mechanisms for their customers, in addition to Custom WearHouse’s controls. You may see the privacy policies and privacy choices for these partners, and the information you share with them, in our Cookies and Similar Technology Policy.

Custom WearHouse may also use first party data (e.g. your prior shopping and browsing patterns on our Site), and may combine it with other data collected from you or received from our advertising and marketing partners, such as your location, or publicly available information, to permit us to create targeted audiences based on your known or inferred demographic and/or interests to provide you with more relevant and useful advertising on our Site or Apps (including personalizing and tailoring our Services to you), in our direct marketing channels (like email), or with our off site marketing partners, like Google and Facebook, subject to their terms and privacy notice you agreed to with such partners.

Our Legitimate Interests

Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and Improving our Services: We use your information to improve and customize our Services, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you search for and discover relevant items and recommended purchases, including using this information to help sellers find the best ways to market and sell their products on Custom WearHouse.

Providing Marketing Communications: We rely on our legitimate interest to send you marketing messages (where permitted independent of consent) and for Custom WearHouse’s advertising programs (including Custom WearHouse’s on-site advertising and marketing).

Keeping our Services Safe and Secure: We use your information for safety and security purposes, which can include sharing your information for such purposes, and we do so because it is necessary to pursue our legitimate interests or those of a third party in ensuring the security of our Services, preventing harm to individuals or property, or crime, enforcing or defending legal rights, or preventing damage to Custom WearHouse’s systems, or those of our users or our partners. This includes enhancing protection of our community against spam, harassment, intellectual property infringement, crime, fraud and security risks of all kinds. We use your information to provide and improve the Services, for billing and payments, for identification and authentication, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with Custom WearHouse or other members.

Buying and Selling: As part of the buying and selling process, Custom WearHouse will facilitate the sharing of information between the two members involved in the transaction, such as the other Custom WearHouse member’s shipping address, email address, and payment status. This can also involve us sharing your information with some of our third party partners such as our shipping and payment partners to enable us to provide the Service to you. Such partners will process your personal information in accordance with their own privacy policies. In some instances, while they are subject to Custom WearHouse’s privacy and security requirements for vendors, these partners, not Custom WearHouse, are responsible for the protection of personal information under their control. By making a sale or a purchase on Custom WearHouse, you are directing us to share your information in this way. Since this is an important part of the Services we provide, we need to do this in order to perform our obligations under our Terms of Use. We may partner with third parties to enable you to make a purchase from an Custom WearHouse seller on that third party’s website or mobile app. The third parties’ terms of service, privacy policy, and other policies may apply, in addition to Custom WearHouse’s own policies, and they will collect information directly from you in connection with your purchase. The third party partner will share information collected from you with Custom WearHouse for purposes of fulfilling the order and for any other purpose disclosed to you at the time you provide your information. We expect you to respect the privacy of the member whose information you have received. As described in Custom WearHouse’s Terms of Use, you have a limited license to use that information only for Custom WearHouse-related communications or for Custom WearHouse-facilitated transactions. Custom WearHouse has not granted a license to you to use the information for unauthorized transactions or sending unsolicited commercial messages in violation of any applicable laws, including any consent requirements of the jurisdiction of the recipient. You should only add a member to your email or physical mailing list or otherwise use or store a member’s personal information in accordance with applicable laws, including any consent requirements that apply in that member’s jurisdiction.

Site Customization: We may learn about the types of products that you’re interested in from your browsing and purchasing behavior on (and off) the Site or Apps and use such information to suggest potential purchases as a result. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you search for and discover relevant items and recommended purchases, including using this information to help sellers find the best ways to market and sell their products on Custom WearHouse.

Legal and Safety: Custom WearHouse may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against impending or asserted legal claims, including to collect a debt, or a material violation of our policies; to comply with a subpoena, court order, legal process, regulation, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our rights or property, or violations of Custom WearHouse’s Terms of Use. For example, if permitted due to the forgoing circumstances, your information may be shared with tax authorities or other governmental agencies. In the cases set out above, our use of your information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims or to facilitate the collection of taxes and prevention of tax fraud. It may also be necessary in the public interest (such as to prevent crime or fraud) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).

If Custom WearHouse receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, Custom WearHouse may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, company/trading name and, where appropriate, bank account and transaction details. 

Affiliated Businesses: Custom WearHouse is affiliated with a variety of businesses and works closely with them for a variety of purposes, including assisting us to perform and improve the Services. These businesses may sell items or services to you through the Services or, with your consent, offer promotions (including email promotions) to you. Custom WearHouse also provides services or sells products jointly with affiliated businesses, including providing you with the opportunity to sign up with such partners and allow them to more effectively market to you. When an affiliated business assists in facilitating your transaction, we may need to share information related to the transaction with that affiliated business in order to facilitate your transaction, and this forms part of the Services we provide in accordance with our Terms of Use. We rely on consent (which can be withdrawn at any time) to send marketing messages and for third-party sharing relating to advertising. As part of this, we may work with advertising partners such as Facebook or Google, and we may use analytics aggregated from usage information including, for example, search keywords, favorites, browsing history, and purchase history.

Aggregated Information: Custom WearHouse may share demographic information with business partners, but unless otherwise stated, it will be aggregated and de-personalized so that personal information is not revealed.

Service Providers: Custom WearHouse also needs to engage third-party companies and individuals (such as research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Custom WearHouse not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.

Business Reorganization: In some cases, Custom WearHouse may choose to buy or sell assets. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of Custom WearHouse’s assets), member information is typically one of the business assets that is transferred. If Custom WearHouse intends to transfer information about you, Custom WearHouse will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt out before information about you becomes subject to a different privacy policy.

Third Parties: Third-party plug-ins also collect information about your use of the Site. For example, when you load a page on Custom WearHouse that has a social plug-in from a third-party site or service, such as a “Like” or “Send” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you use the Services. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services. Custom WearHouse chooses and manages these third-party technologies placed on its Sites and Apps. However, these are third-party technologies, and they are subject to that third party’s privacy policy.

This policy does not apply to the practices of third parties (such as other members who sell using the Services or certain third-party providers on whom we rely to provide certain services) that Custom WearHouse does not own or control or individuals that Custom WearHouse does not employ or manage, except as otherwise provided for in the Terms or as required by law. If you provide your information to such third parties in connection with your use of the Services, different practices may apply to the use or disclosure of the information that you provide to them. While Custom WearHouse requires these third parties to follow Custom WearHouse’s privacy and security requirements, Custom WearHouse does not control the privacy or security policies of such third parties. To the full extent applicable in your jurisdiction, Custom WearHouse is not responsible for the privacy or security practices of these sellers or other websites on the internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these sellers and third party providers are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.

6. Security

 

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received, for example encryption is used for certain information (such as credit card numbers) using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. 

9. Retention

 

Custom WearHouse will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your Custom WearHouse member account), or as needed to provide the Services to you. If you no longer want Custom WearHouse to use your information to provide the Services to you, you may close your account. Custom WearHouse will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, Custom WearHouse sellers may also be required to retain and use your information in order to comply with their own legal obligations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

10. Your Rights & Choices

 

Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), provide users with rights related to their personal information. Consistent with those laws, Custom WearHouse gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you. You may change or correct your Custom WearHouse account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request to permanently close your account and delete your personal information. Depending on your location, you may also benefit from a number of rights with respect to your information. While some of these rights apply generally, certain rights apply in limited cases.

  • Right to Access & Portability: You can access certain personal information associated with your account by visiting your account privacy settings. You can request a copy of your personal information in an easily accessible format and information explaining how that information is used. 
  • Right to Correction: You have the right to request that we rectify inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
  • Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
  • Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of Custom WearHouse. 
  • Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your personal data for direct marketing purposes, you can object using the unsubscribe link in such communications or changing your account email settings.
  • Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you can revoke your consent to the sharing of that information through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information.

The CCPA provides California residents with the following additional rights:

  • Right to Know: California residents may request disclosure of the specific pieces and/or categories of personal information that the business has collected about them, the categories of sources for that personal information, the business or commercial purposes for collecting the information, the categories of personal information that we have disclosed, and the categories of third parties with which the information was shared.
  • Right to Opt Out of the “Sale” of Personal Information: Custom WearHouse does not “sell” personal information as that term is traditionally understood; however, our use of third-party tracking technologies for interest-based advertising may be considered a “sale” of personal data under California law. You can opt out of being tracked by these third parties by clicking the “Privacy / Do not sell my personal info” link at the footer of our homepage or through your account privacy settings. You can also opt out by broadcasting the Global Privacy Control signal from a supported browser. We do not knowingly “sell” the personal information of consumers under 16 years of age.

If you would like to manage, change, limit, or delete your personal information, you can do so via your Custom WearHouse account settings or by contacting Custom WearHouse management. 

Limiting use of, or deleting, your personal information may impact features and uses that rely on that information. However, we will not discriminate against you for exercising any of your rights, including otherwise denying you goods or services, providing you with a different level or quality of services, or charging you different prices or rates for services. If you need further assistance, you can contact Custom WearHouse.

Please note that we may verify your identity before we are able to process any of the requests described in this section, and in our discretion, deny your request if we are unable to verify your identity. As a part of this process, government or other identification may be required. You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification, and we may verify the authenticity of the request directly with you.

You can find information about consumer requests we received and processed under the CCPA, GDPR, and similar laws, during the previous calendar year here.

Email & Messages

You may also control the receipt of certain types of communications from Custom WearHouse in your account settings. Custom WearHouse may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your account settings, and you can learn more in the “Messages from Custom WearHouse” Section of this policy. If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account. 

Cookies

We use both technically necessary (for the functioning and security of the Services) and non-technically necessary cookies and similar technologies. A more detailed explanation of the technologies we use, and how to opt out when applicable, can be found in Custom WearHouse’s Cookies & Similar Technologies Policy.

Additional Disclosures for California Residents

Notice of Collection

In addition to the Rights & Choices described above, the CCPA requires disclosure of the categories of personal information collected over the past 12 months. While this information is provided in greater detail in the “Information Collected or Received Section above, the categories of personal information that we have collected – as described by the CCPA – are:

  • Identifiers, including name, email address, shop name, IP address, and an ID or number assigned to your account.
  • Other individual records such as phone number, billing address, or credit or debit card information. This category includes personal information protected under pre-existing California law (Cal. Civ. Code 1798.80(e)), and overlaps with other categories listed here.
  • Demographics, such as your age or gender, or, where you have provided such information to Custom WearHouse voluntarily, demographic information about your race, ethnicity, sexual orientation, or gender identity, provided in relation to specific marketing and advocacy projects and campaigns.This category includes data that may qualify as protected classifications under other California or federal laws.
  • Commercial information, including purchases and engagement with the Services.
  • Internet activity, including your interactions with our Services and what led you to our Services.
  • Sensory visual data, such as pictures posted on our Service.
  • Geolocation data provided through location enabled services such as WiFi and GPS.
  • Inferences, including information about your interests, preferences and favorites.

The Sources and Purposes for Our Collection

We collect these categories of personal information from the sources described above, and we use these categories of personal information for our business and commercial purposes as described in the “Information Uses, Sharing and Disclosure” section above, including providing and improving the Services, maintaining the safety and security of the Services, processing purchase and sale transactions, and for advertising and marketing services.

Cookies & Similar Technologies Policy

You can opt out of receiving interest-based advertising through your account privacy settings, or the “Privacy” links located at the footer of our homepage and most pages of the Site. California residents can also opt out by broadcasting the Global Privacy signal from a supported browser. The right to opt out of interest-based advertising through Custom WearHouse’s privacy settings is available to all Custom WearHouse users.

Do Not Track Signals

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so in your state or country, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit http://www.allaboutdnt.com. For California residents, Custom WearHouse honors signals from the Global Privacy Control as requests to opt out of “sale” under the CCPA.

Shine the Light

California law entitles residents to ask for a notice describing what categories of personal information we share with third parties for their own direct marketing purposes. Other than to Sellers on Custom WearHouse (see “Buying and Selling” under the “Information Uses, Sharing and Disclosure” section above), who must obtain your separate consent for their own marketing off of Custom WearHouse, or unless you request us to or consent to it, Custom WearHouse does not share any personal information to third parties for their own direct marketing purposes.

11. Your Responsibilities

 

If you sell using our Services, you may receive and determine what to do with certain personal information. Your privacy responsibilities, including when you act as an independent data controller (someone who decides what personal data to collect and the purpose you use the data for) are laid out in the Custom WearHouse Seller Policy.

12. Privacy Policy Changes

 

We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services or (ii) sending you an email or message about the changes. We encourage you to check back regularly and review any updates.